“We’ve reached the point where 99.8% uptime isn’t good enough for us anymore - and cloud services and the vendors ‘behind the scenes’ - have noticed that and are taking action to meet our rising expectations,” Kurtzman said. Wayne Kurtzman, a research director at IDC, said that Slack, like other vendors, is working to ensure availability meets the levels demanded by users. Slack users have experienced problems on five days during 2018, according to the company’s status calendar. Please see the Slack Status page for the latest information. We worked as quickly as possible to bring Slack back to normal for everyone, and we are continuing to investigate the cause of this issue. A spokesperson said: “On June 27th between 6:33am and 9:49am PT Slack experienced an outage where people could not connect to their workspace. Slack did not provide Computerworld with further details of the cause of the outage, or the number of users affected. “On the positive side, this signals that Slack has been successful in permeating the enterprise, and team collaboration tools are rapidly becoming a core productivity tool, alongside email and calendar,” he said. High expectations for service availability, he added, mean that every downtime incident will be perceived as a “serious disruption.” “For individuals and organizations using team collaboration tools such as Slack, real-time communications have become ubiquitous and second nature to their work,” said Raúl Castañón-Martínez, a senior analyst at 451 Research. Slack has 8 million daily active users, according to the company’s latest stats, including 3 million paid customers.
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